Privacy Policy

Effective Date: January 26, 2025

RoHost ("we", "us", or "our") operates the website and hosting services. We are committed to protecting your personal data and your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, in compliance with the General Data Protection Regulation (GDPR).

1. Information We Collect

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device.

1.1. Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you, including:

• Identity Data: Full name, Username.
• Contact Data: Email address, Discord ID/Tag.
• Transaction Data: Details about payments to and from you (Transaction IDs, dates, amounts). Note: We do NOT store credit card numbers or bank login details on our servers. Payment processing is handled by third-party secure gateways.

1.2. Usage & Technical Data

We automatically collect certain information when you visit, use, or navigate the Site. This information does not reveal your specific identity (like your name or contact information) but may include:

• IP address (Internet Protocol) for fraud prevention and security logging.
• Browser and device characteristics.
• Operating system, language preferences, referring URLs.
• Log data regarding your interaction with our servers (timestamps of access).

2. How We Use Your Information

We use the information we collect or receive for the following purposes:

• To provide our Services: To set up your hosting account, provision your server resources, and grant you access to the control panel.
• To process payments: To verify transactions and prevent fraud via Tikkie, PayPal, or Crypto.
• To communicate with you: Sending you order confirmations, invoices, technical notices, security alerts, and support messages via Email or Discord.
• To maintain safety: Monitoring our infrastructure for DDoS attacks, brute-force attempts, and other malicious activities using IP logging.
• Legal Compliance: To comply with applicable laws (e.g., tax laws regarding invoice retention).

3. Disclosure of Your Information

We do not sell, trade, rent, or otherwise share your Personal Data with third parties for marketing purposes. We only share data in the following circumstances:

• Service Providers: We may share data with third-party vendors who perform services for us (e.g., payment processors, fraud detection services) strictly for the purpose of carrying out those services.
• Legal Requirements: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

Generally, we retain client data for the duration of the active service. Upon cancellation, server data is deleted within 7 days. Invoicing data is retained for 7 years as required by Dutch Tax Authorities.

5. Security of Your Data

We use administrative, technical, and physical security measures to help protect your personal information. These measures include:

• SSL/TLS Encryption for all data in transit (HTTPS).
• Hashing of passwords (we cannot see your password).
• Restricted access to personal data for employees/staff on a need-to-know basis.
• Regular security audits of our infrastructure.

However, please remember that no transmission over the internet or method of electronic storage is 100% secure, so we cannot guarantee absolute security.

6. Your GDPR Rights

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. You have the right to:

• Access: Request copies of your personal data.
• Rectification: Request that we correct any information you believe is inaccurate.
• Erasure ("Right to be Forgotten"): Request that we erase your personal data, under certain conditions.
• Restrict Processing: Request that we restrict the processing of your personal data.
• Data Portability: Request that we transfer the data that we have collected to another organization, or directly to you.

To exercise any of these rights, please contact us via a Support Ticket in our Discord Server.

7. Third-Party Links

Our website may contain links to third-party websites (e.g., Discord, PayPal). We are not responsible for the privacy practices or the content of such third-party websites. We encourage you to review the privacy policies of those websites.

8. Updates to this Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.